The drive over the last two years to reduce travel costs whilst increasing staff efficiency and mobility has seen an adoption of Unified Communications, VoIP and video conferencing by NZ organisations.
The convergence of voice, video and data has increased the dependency and cost of the enterprises ' networks. We now recognise more than ever that the network is a circulation system for enterprises and is mission critical.
Guaranteeing consistent high quality of delivery of all these converged applications now falls on the shoulders of the IT manager, who traditionally only had to deal with and understand data.
To know where and when issues are occurring requires application level visibility and measurement of the quality of delivery. If network degradation issues can be detected and resolved before users are affected then IT Managers can maintain service level agreements and keep staff productive.
This is a challenge that has been solved by Fluke Networks through the use of their Visual Performance Manager (VPM) suite of tools. VPM can measure VoIP and video delivery quality throughout the network and alert network engineers before issues are audible or visible to end users.
In New Zealand MPA has assisted organisations such as Meridian Energy and ANZ Bank to deploy these systems to manage the delivery of VoIP and other mission critical applications. In this way they have maintained the SLAs and ensured maximum staff uptime and efficiency.
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Mark Micklefield manages our team of experts and brings 18 years' experience in enterprise IT solution design and sales across UK, Europe and New Zealand. His areas of expertise include networking, security and control systems which he has developed from an initial background in automation and and supercomputer systems design in the UK. Mark has managed technical projects like developing fluid dynamic and GIS modelling systems for European Research institutes through to solving enterprise business problems such as securing the national networks of major utilities. In the UK he managed consortiums of software development and integration partners to deliver complex IT management solutions for Top100 finance and infrastructure companies. In NZ at MPA he has consulted with finance, utility, government and telecommunications enterprises to manage the design and deployment of security and network management solutions for organisations such as TVNZ, Mighty River Power, ASB Bank, Meridian and Contact Energy. Mark has a BSC in Engineering and an MSc in Information Systems.
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